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1. What is your Returns Policy?

  • You can return any item within 28 days of receipt for a refund, or you can exchange it for a different size or colour. Just note down the details of your replacement on the returns form that came with your order.
  • We will refund the price you purchased your item at. This includes sale items.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.

2. How to return something to you?

  • We want to give you a hassle-free way to return anything. Once you have received your order, you have 28 days to decide if you want to keep it (including sale items).
  • Want to return something? No problem, all we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size, colour or item. We can’t do this without these details, so make sure you include this number in your parcel.
  • It can usually take up to 10 days for your return to be delivered back to our warehouse, depending on which postal service you use.
  • As soon as we receive it, we’ll check it to make sure it’s all okay, and then either refund you or order your replacements. We aim to get all this done within 48 hours of receiving the items back. Anything in an unsuitable condition will be sent back to you.
  • We’ll send you an email as soon as we are confident the goods are in their original condition.
  • Any refund will automatically be issued to the card you used to place the original order. This can take between 5 – 10 days to show on your bank/credit card account, dependent on your bank/card issuer.

3. Will you refund my delivery charge?

  • We will usually refund you what you paid for your order but not the delivery charge.
  • This is unless your order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty or incorrect.

4. How do I cancel my order under the distance selling regulations?

  • The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund.
  • The seven working days starts from the day after you receive your order.
  • We need written confirmation of cancellation from you, so you’ll need to Contact us quoting your order number.
  • If you have already received your order, you will need to return all of the items in the order.
  • You will need to pay the cost of returning the order.
  • The items must be in their original condition and will be inspected once we have received them.
  • If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

5. I have been refunded the incorrect amount

If this is the case please contact our Customer Care Team and we’ll try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded:

  • The delivery charge, which is only refunded for cancelled orders under the Distance Selling Regulations or if the goods are faulty.

Any discounts that were applied at the time of sale may not now be applicable.